Medallia

Summary:
COMPANY:	Medallia
INDUSTRIES:	Analytics, Customer Service, Enterprise Software, Loyalty Programs, SaaS, Software, Text Analytics
HEADQUARTERS:	San Francisco, California, United States
ABOUT:	Medallia offers a SaaS platform that captures experience data from signal fields emitted by customers and employees.
STOCK SYMBOL:	MDLA: NYSE – New York Stock Exchange
IPO STATUS:	Public

Medallia helps companies win through customer and employee experience. It offers a SaaS platform that captures experience data from signal fields emitted by customers and employees. The platform utilizes AI technology to analyze structured and unstructured data from these signal fields across human, digital, and internet of things, or IoT, interactions. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. The company was founded in 2001 and is headquartered in San Francisco, California.

Financials:
FUNDING (USD):	USD
STATUS:	For Profit
INVESTORS:	325000000
TOP 5 INVESTORS:	3
FOUNDERS:	Amy Pressman, Borge Hald
LAST LEADERSHIP HIRE:	Sequoia Capital, Wasatch Advisors, RGM Capital
EMPLOYEES:	1001-5000
ACQUISITIONS:	Sequoia Capital, Wasatch Advisors, RGM Capital

NEWS:

新時代の常識の中、労働力を舵取りする人事部の新しい役割
Source: Medallia Blog Japanese Published on 2020-09-09
スピーチ・アナリティクスとコンタクトセンターの新時代
Source: Medallia Blog Japanese Published on 2020-09-09
顧客を再開戦略の中心に置く
Source: Medallia Blog Japanese Published on 2020-08-12
新しい働き方に対応する新しい繋がり方
Source: Medallia Blog Japanese Published on 2020-08-12
デジタル・ディスラプションがリアルタイム・インサイトの必要性を増大
Source: Medallia Blog Japanese Published on 2020-08-12

VA Customer Experience: A Blueprint for Success
Source: Medallia Blog English Published on 2020-11-24
Contact Center Metrics: Here’s What Your Customers Are Telling You
Source: Medallia Blog English Published on 2020-11-23
Veterans Month 2020: Matt’s Journey from the Military to Medallia
Source: Medallia Blog English Published on 2020-11-20
Voice of the Client: How Fidelity International Puts Customers First
Source: Medallia Blog English Published on 2020-11-19
Why Now is the Time to Modernize Your Patient Experience Strategy
Source: Medallia Blog English Published on 2020-11-17

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Medallia was founded on a simple idea — that companies can win by putting the customer before everything else.

Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Traditionally, most organizations didn’t know whether your experience with them was good or bad — and if bad, how they could improve it in the future. Medallia’s cloud-based platform solves this. We capture customer feedback, analyze it in real-time, and then deliver it to everyone in a company — from the c-suite to the frontline — to help them improve.