Zendesk

Summary:
COMPANY:	Zendesk
INDUSTRIES:	Customer Service, Enterprise Software, SaaS, Software
HEADQUARTERS:	San Francisco, California, United States
ABOUT:	Zendesk is a customer service platform that develops a software to empower organization and customer relationships.
STOCK SYMBOL:	ZEN: NYSE – New York Stock Exchange
IPO STATUS:	Public

Zendesk is a customer service platform that develops a software to empower organization and customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk was founded in 2007 and is headquartered in San Francisco, California.

Financials:
FUNDING (USD):	USD
STATUS:	For Profit
INVESTORS:	85500000
TOP 5 INVESTORS:	11
FOUNDERS:	Alexander Aghassipour, Mikkel Asger Svane, Morten Primdahl
LAST LEADERSHIP HIRE:	Goldman Sachs, GGV Capital, Benchmark, CRV, IVP
EMPLOYEES:	1001-5000
ACQUISITIONS:	Goldman Sachs, GGV Capital, Benchmark, CRV, IVP

YouTube

Zendesk is a CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates 17 offices worldwide. Learn more at www.zendesk.com.

In this CX Moment, we are joined by 7x world champion surfer, Layne Beachley, and her husband, Kirk Pengilly, one of the founding members of INXS. Together they'll share their inspirational stories, cover how they prioritise self-care in today's new normal.

Zendesk CX Moment with Layne Beachley & Kirk Pengilly

YouTube Video UCEsBG5HS3yodOTc30QWsW_A_21rV0NOez88

Values matter. In our final episode, we explore the power of values-driven leadership in today’s business world. Learn how to put your company values into action, so empathy, flexibility, and diversity become more than buzz words. Whatever industry you’re in, find out how meaningful values can shape the full support journey—and keep customers happy.

Take the lead: Raise your CX with values-driven management | Zendesk Morning Show

YouTube Video UCEsBG5HS3yodOTc30QWsW_A_6FywHWhhUEI

Werte zählen. In unserer finalen Episode untersuchen wir die Macht von werteorientierter Führung in der heutigen Geschäftswelt. Lernen Sie, wie Sie Ihre Unternehmenswerte in die Tat umsetzen können, damit Einfühlungsvermögen, Flexibilität und Vielfalt mehr als nur Schlagworte werden. Ganz gleich, in welcher Branche Sie tätig sind, finden Sie heraus, wie sinnvolle Werte die gesamte Support-Reise prägen und die Kunden zufrieden stellen können.

An die Spitze: Die CX mit wertorientiertem Management erhöhen | Zendesk Morning Show

YouTube Video UCEsBG5HS3yodOTc30QWsW_A_4kAy7b3AYL0

Les valeurs sont importantes. Pour ce dernier épisode, nous explorerons l'importance des valeurs dans le business. Apprenez à comment mettre les valeurs au centre pour que l'empathie, la flexibilité et la diversité ne soient pas que des mots. Quelque soit votre industrie, découvrez comment les valeurs peuvent dessiner votre support et satisfaire vos clients

Prendre le contrôle : Le management axé sur la valeur pour améliorer la CX | Zendesk Morning Show

YouTube Video UCEsBG5HS3yodOTc30QWsW_A_xXVuUUiEr_k

When should startups invest in Customer Experience tools like Zendesk?
Turns out, sooner than you think!

Check out the Zendesk Startups CX Benchmark report to learn how fast-growing startups use CX tools and get practical advice on how to do it.

Zendesk for Startups: CX Benchmark Video

YouTube Video UCEsBG5HS3yodOTc30QWsW_A_jnYmud5vPQY

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Zendesk Japan

クラウドベースのヘルプデスク管理ソフトとして2007年にデンマークで設立。現在は、メールだけでなくSNSやチャット、電話などマルチチャネルでの問い合わせを一元管理。ヘルプページ・FAQサイトを構築するためのシステムや、コミュニケーションシナリオに応じたメッセージ配信ツール、SFAなど、お客様が心地よいと感じるエクスペリエンスを提供する顧客サポート窓口ソリューション。