Zendesk

Summary:
COMPANY:	Zendesk
INDUSTRIES:	Customer Service, Enterprise Software, SaaS, Software
HEADQUARTERS:	San Francisco, California, United States
ABOUT:	Zendesk is a customer service platform that develops a software to empower organization and customer relationships.
STOCK SYMBOL:	ZEN: NYSE – New York Stock Exchange
IPO STATUS:	Public

Zendesk is a customer service platform that develops a software to empower organization and customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk was founded in 2007 and is headquartered in San Francisco, California.

Financials:
FUNDING (USD):	USD
STATUS:	For Profit
INVESTORS:	85500000
TOP 5 INVESTORS:	11
FOUNDERS:	Alexander Aghassipour, Mikkel Asger Svane, Morten Primdahl
LAST LEADERSHIP HIRE:	Goldman Sachs, GGV Capital, Benchmark, CRV, IVP
EMPLOYEES:	1001-5000
ACQUISITIONS:	Goldman Sachs, GGV Capital, Benchmark, CRV, IVP

YouTube

Zendesk is a CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates 17 offices worldwide. Learn more at www.zendesk.com.

Getting to know Zendesk Messaging

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In this session, we'll dive into the logistics and transport sector, as we chat to Ruby Wolff, CIO of @Aramex Australia & New Zealand (formerly Fastway Couriers). Like all transportation companies, Aramex has had to operate recently with speed and agility. They have great lessons to share for every industry.

Zendesk CX Moment with Aramex

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Achieving product-market fit is an important early milestone in a technology company’s long-term growth trajectory. In fact, many venture capitalists won’t invest in a company without evidence of product-market fit. And for good reason: How can you justify putting resources toward innovation or strategic initiatives if you can’t first prove that your product has enough of a potential market to sustain itself and, ideally, generate profit?

While it’s widely understood that finding product-market fit is crucial, the “how” is less straightforward. In this webinar, we’ll de-mystify product-market fit with the help of two industry experts: Mike Gozzo, VP of Product at Zendesk, and Eric Boduch, Co-founder at Pendo.

Watch this webinar to learn:

- What product-market fit is and how to measure it effectively
- The right time to prove product-market fit (Do you ever really stop?)
- Tactics for gathering feedback to validate and guide your efforts
- The metrics that matter for proving product-market fit to potential investors
- Why this is a company-wide initiative, beyond just product and marketing

Webinar - How to find, understand and measure your product-market fit webinar with Pendo and Zendesk

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Zendesk CX Moment with Calendly

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On February 11th, the community hosted a panel of Zendesk & Moderator experts on Explore. They shared their best recommendations and tips on Explore migration and set-up, with a small open session following their demos. https://events.zendesk.com/events/details/zendesk-expert-q-as-presents-zendesk-expert-advice-on-explore-insights-migration-and-set-up/

Zendesk Expert Advice on Explore Insights migration and set up

YouTube Video UCEsBG5HS3yodOTc30QWsW_A_948l8qbuJP4

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Zendesk Japan

クラウドベースのヘルプデスク管理ソフトとして2007年にデンマークで設立。現在は、メールだけでなくSNSやチャット、電話などマルチチャネルでの問い合わせを一元管理。ヘルプページ・FAQサイトを構築するためのシステムや、コミュニケーションシナリオに応じたメッセージ配信ツール、SFAなど、お客様が心地よいと感じるエクスペリエンスを提供する顧客サポート窓口ソリューション。